About Company:
Aavenir is a young, venture-backed start-up that offers ‘Future of Work’ solutions to the leading organizations across the world. With primary focus on Source-to-Pay applications, Aavenir’s unique ServiceNow platform strategy and proprietary AI technologies set us apart from the other players in the market. Aavenir’s management team consists of industry veterans who had built and led large organizations in the past.
What are we looking for?
As a Customer Success Manager, you will be the primary strategic customer facing role responsible for Aavenir’s ServiceNow based SaaS product(s) adoption success through the management of joint success plan deliveries and strong customer relationships. The prevailing business priority is customers successful business adoption of Aavenir S2P Products and retrieving a measurable value add towards their operational efficiency.
Roles & Responsibilities:
- Deeply understand the customers business and technical objectives, and partner with customers on building a strategic joint success plan with identified objectives, milestones, potential risk mitigation, and KPI needed to achieve the outcomes.
- Apply domain/technical/Product knowledge, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customers Product adoption roadmap.
- Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on overall product success, recurring revenue protection and expansion, with thought leadership along the adoption journey.
- Engage regularly and develop deep relationships with customer stakeholders from business teams and technical teams.
- Ability to understand the business requirements and Product framework and solve through product capabilities via customizations or integrations.
- Involved in planning for a portfolio of engagements, in-time deliveries, cross-group collaboration, and analytical capabilities is required.
- Maintain knowledge of market trend and competitive insights and act as an Aavenir Products evangelist with customers, partners, and ecosystem communities.
Qualifications & Skills:
- Bachelor’s degree in Business, Engineering, or Science or equivalent practical experience required. Master’s degree in a Management or Engineering field preferred.
- Demonstrated experience of minimum 8 years in customer-facing roles, interfacing with business community & technical executive teams and driving customer digital transformation programs.
- Prior experience in CSM, Product Management or Consulting roles attributing to technical delivery management or/program management for large, complex, and global strategic customers is preferred.
- Proficiency in Source To Pay / Procure To Pay / Spend Management / Contract Management, or Accounts Payable domain is highly preferred.
- Knowledge of ServiceNow / Salesforce platform or similar is highly preferred.
- Strong executive presence & communication skills with the ability to develop credibility and trust quickly with C-level decision makers.
- Ability to work, scale & grow in a start-up environment.
