Manager, Professional Services

About Company:

Aavenir is a young, venture-backed startup that offers 'Future of Work' solutions to leading organizations across the world. With a primary focus on Source-to-Pay applications, Aavenir’s unique ServiceNow platform strategy and proprietary AI technologies set us apart from other players in the market. Aavenir’s management team consists of industry veterans who have built and led large organizations in the past. While Aavenir’s founding team is based out of Ahmedabad, we are building the team across India for access to the best talent. Aavenir is in the process of building a culture around remote and distributed working.

Roles & Responsibilities:

• Responsible for Program Management: Manage multiple challenging projects concurrently from initiation through execution and closure.
• Monitor project progress throughout the project lifecycle, communicate project status effectively to senior management through reports, presentations, and individual meetings.
• Build and provide direction to project teams, create and foster communication among team
  members.
• Manage Kick-off Meetings (multi-geographical, multi-vertical Fortune 1000 Global customers).
• Customer Engagement: coordinating with internal and external stakeholders.
• Enable Presales & Pilots for Tech Wins.
• Support contract & SOW reviews & address prospect concerns during the sales process.
• Identify resource needs, constraints, and inter-dependencies.
• Capture and manage project risks and issues and associated mitigation strategies.
• Proactively engage other members & collaborate of the organization with specific subject knowledge to resolve issues or provide assistance.
• Monitor and control project budgets.
• Provide project management training, assistance, and mentoring on project management methodologies, tools, and techniques.
• Utilize analytical skills to make critical decisions and recommendations to solve project-related problems.
• Resource Planning & mentoring the internal team.
• Lead New Initiatives: Enable brainstorming sessions with the team to gather innovative approaches.

Qualifications & Skills:

• Bachelor's degree in a relevant field such as Business Administration, Computer Science, Engineering, or a related discipline.
• Additional certifications in project management (e.g., PMP, PRINCE2) or relevant industry certifications would be advantageous.
• Minimum 5 years of experience required in roles such as Project Manager, Delivery Manager, or similar customer-facing positions.
• Hands-on experience in a project management role and delivering multiple and complex projects (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P, and S2C).
• Candidates having an enterprise software background in the initial career phase and gradually moved to a Project Management role.
• Experience in handling complex large projects and risk management.
• Excellent stakeholder management skills.
• Project artifacts Documentation and sign off.
• Good at Team Management.
• Excellent oral & written communication skills.
• Should be proficient in client interactions.