About Company:
Aavenir is a young, venture-backed start-up that offers ‘Future of Work’ solutions to the leading organizations across the world. With primary focus on Source-to-Pay applications, Aavenir’s unique ServiceNow platform strategy and proprietary AI technologies set us apart from the other players in the market. Aavenir’s management team consists of industry veterans who had built and led large organizations in the past.
While Aavenir’s founding team is based out of Ahmedabad, we are building the team across India for access to the best talent. Aavenir’s is in process of building the culture around remote and distributed working.
What are we looking for?
As the Director of Professional Services at our B2B SaaS company, you will lead and oversee a team of professionals responsible for delivering exceptional consulting, implementation, and support services to our enterprise clients. You will play a critical role in driving customer success, ensuring the successful adoption of our software solutions, and maximizing client satisfaction. This role requires a combination of strategic thinking, technical expertise, strong leadership skills, and a customer-centric mindset.
Roles & Responsibilities:
- Lead and manage high-performing PS team.
- Ensure high productivity, engagement, and retention within the teams.
- Ensure growth and development opportunities for all team members.
- Responsibility for planning, budget, and profitability of regional PS teams.
- Handle day-to-day people management tasks.
- Ensure High Customer Satisfaction and Advocacy.
- Accountable for the highest quality standards in project delivery on regional level.
- Collaborate with regional leadership of all Aavenir functions to ensure world-class customer experience and improve processes.
- Work with the senior leadership in preparing Aavenir ‘Customer Engagement’ team as a differentiator in the industry.
- Increase the Value of Aavenir Product Portfolio for Customers.
- Expand the sales of professional services in existing customer base influencing at all levels of the
client organization up to the C-level. - Cooperate with Sales, Customer Success and Customer Support organizational units to promote user adoption and effective use of Aavenir solutions, and support renewal efforts.
- Work with Partners for effective & efficient Implementation Services
- Provide vision and direction to our partners to execute Aavenir product implementations for enterprise customers across industries globally.
- Take ownership and accountability of Aavenir Delivery Assurance and overall Partner Account.
- Contribute to product roadmap through active feedback from customers, partners and implementation experience.
- Maintain effective relationships internally with all functions including Marketing, Sales and drive change management considering interests and impact of all stakeholders.
Qualifications & Skills:
- Bachelor's degree AND/ OR Master’s Degree in a relevant field (e.g., Business, Computer Science, Engineering) is required. MBA or other advanced degree is a plus.
- Proven experience of 12+ years in professional services, consulting, or customer success roles within the B2B SaaS industry, with at least 3 years in a leadership position.
- Proven track record in B2B SaaS, with a preference for experience in Source To Pay, Procure To Pay, Spend Management, or Accounts Payable domains. Experience within the ServiceNow Ecosystem is highly desirable.
- Strong background in project management methodologies and practices.
- Excellent leadership, team management, and people development skills.
- Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
- A proven focus on results and execution, with motivation to manage multiple projects simultaneously and drive projects and your team members to results.
- Ability to work effectively with a cross-functional and geographically dispersed team & client base.
- Demonstrated ability to drive customer success, satisfaction, and revenue growth.
- In-depth knowledge of B2B SaaS industry trends, competitive landscape, and customer needs.
- Strong problem-solving and decision-making abilities.
- Willingness to travel occasionally to meet with clients & team members within and outside of India.
