Mastering legal service delivery: sessions not to miss at ServiceNow Knowledge 2023

Why legal teams should attend

Legal operations teams are under pressure to handle more requests, faster, with the same resources. ServiceNow Legal Service Delivery gives legal departments a single front door for requests, automation for routine work and reporting on demand, on the same platform many organizations already use for IT and human resources. Knowledge 2023 in Las Vegas included several sessions for legal operations professionals, attorneys and platform owners who want to see how it works in practice.

Product roadmap for HR, workplace and legal service delivery

An interactive session with the ServiceNow product team on the roadmap for HR Service Delivery, Workplace Service Delivery and Legal Service Delivery, covering what is coming for employee growth, human resources, workplace and legal teams and how the new capabilities help those teams work faster and with better information. Session details.

Now on Now: how ServiceNow made its internal clients love legal

ServiceNow’s own legal team described how it uses Legal Service Delivery as a central access point to legal operations, routing work to the right people at the right time and using real time reporting to make better decisions and serve internal clients well. The session was aimed at shared service leaders, platform owners and legal operations teams who want to run legal like a business. Session details.

Lab: modernize enterprise legal operations with Legal Service Delivery

A hands on lab for platform owners, legal operations heads and shared service leaders, showing how the Now Platform extends beyond IT service management into legal operations. Topics included:

• Tracking every legal request through simple self service
• Automating responses to frequent legal requests
• Making practitioners more productive
• Gaining insight into ongoing demand for legal services

Session details.

Contract management alongside Legal Service Delivery

Contracts are often the largest category of legal requests. Contractflow runs natively on ServiceNow next to Legal Service Delivery, so a contract request raised in the legal portal moves into drafting, Aavenir AI review against your playbook, approval and signature on the same platform. A person approves every AI result. See legal contract management and accelerating legal service delivery with contract lifecycle management on ServiceNow.

About Aavenir

Aavenir is an enterprise contract intelligence platform for procurement, legal, IT, finance, and sales teams. Aavenir AI reads every agreement an enterprise has signed, Aavenir Atlas answers questions across the whole portfolio, and its apps act on contract terms from sourcing to payment, natively on ServiceNow or standalone. About Aavenir.