ServiceNow partner app sessions to watch at Knowledge 2021

About the event

Knowledge 2021, ServiceNow's annual conference, opened on May 11, 2021 as a virtual event. It brought together technical experts, business leaders and platform owners to see the latest digital workflow practices and learn how organizations were using workflows to grow, become more resilient and reshape their industries.

Alongside ServiceNow's own updates, the conference featured partner applications available on the ServiceNow Store. We put together this guide to partner sessions worth attending across three tracks. This page is kept as a record of the event.

Track 1: aligning technology investment to business value

• Proven Optics showed how its financial management apps on ServiceNow break budgeting, cost modeling and invoicing into three discrete applications, with technology business management and cost recovery built in.
• VividCharts explained why manual reporting in spreadsheets and slide decks does not scale, and how in platform visual reporting speeds up decisions.
• Box presented its integration with ServiceNow Legal Service Delivery, removing content silos and manual steps so legal decisions move faster.

Track 2: the platform for digital business

Aavenir: managing the contract lifecycle on ServiceNow using AI and digital workflows. Our session showed ServiceNow customers how to manage the full contract lifecycle on their existing subscription with Contractflow, a certified app on the ServiceNow Store. It covered:

• Why contract lifecycle management belongs on ServiceNow
• How to gain current visibility of contracts across the enterprise
• A smarter approach to contractual obligations with Obligationflow
• A live demo of Contractflow on ServiceNow

Other sessions in the track included Connectiv, a ServiceNow application for healthcare technology and facilities management that uses the configuration management database to connect clinical engineering with IT; Clear Skye on running identity governance and administration natively on ServiceNow; and DTech on modern task management with its Tasker Suite.

Track 3: automating and optimizing IT service operations

• 1E discussed end user device workflows and endpoint automation to support hybrid work and a better digital employee experience.
• Medallia showed how to pair its experience insights with ServiceNow customer service management to address issues proactively.
• SailPoint presented its ServiceNow integration for self service access requests that stay secure and governed.

Session listings were published on the Knowledge 2021 website.

Where Aavenir is today

Since Knowledge 2021, Contractflow and Obligationflow have grown into a full contract intelligence platform, with Aavenir AI reading and reviewing contracts and Aavenir Atlas answering questions across the portfolio. The apps still run natively on ServiceNow, and also standalone. See Aavenir on ServiceNow and Contractflow.

About Aavenir

Aavenir is an enterprise contract intelligence platform for procurement, legal, IT, finance, and sales teams. Aavenir AI reads every agreement an enterprise has signed, Aavenir Atlas answers questions across the whole portfolio, and its apps act on contract terms from sourcing to payment, natively on ServiceNow or standalone. About Aavenir.