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A master service agreement is when two parties agree to a contract that will settle most details and expectations for both parties. The goal of a master service agreement is to make the contract process faster. It makes future contract agreements simpler. A master service agreement (MSA) is also called a service level agreement (SLA).
Confidentiality
Delivery requirements
Dispute resolution
Intellectual property rights
Limitations of liability
Payment terms
Work standards
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Meet Team Aavenir, a diamond sponsor, at ServiceNow Summit: Boston to discover how enterprises like yours are modernizing contract management processes with the AI-enabled Aavenir solutions built on ServiceNow.