Key Sessions You Must Attend at ServiceNow Knowledge 2024 featuring Artificial Intelligence (AI)

In today's rapidly evolving business landscape, harnessing the power of artificial intelligence (AI) is no longer a luxury—it's a necessity. As enterprises strive to stay competitive and innovative, integrating AI-driven solutions into their business operations has become paramount. ServiceNow Knowledge 2024 presents a unique opportunity to explore how AI can drive enterprise excellence, and the key sessions at this event are not to be missed.

What is ServiceNow Knowledge 2024?

ServiceNow Knowledge 2024 isn't just an event; it's a convergence of industry leaders, experts, and innovators coming together to shape the future of enterprise technology. At the heart of this gathering are the partner sessions, where leading organizations showcase their AI-driven solutions and share insights into how they're revolutionizing enterprise operations by leveraging the most powerful ServiceNow Platform and AI technologies.

The Selection: How to Curate the List of Essential Sessions for Your ServiceNow Knowledge Experience

Selecting key sessions to attend at an event involves a strategic approach to maximize your experience. Here's a step-by-step guide:

1. Set Objectives: Determine what you aim to achieve from attending the event. Are you seeking industry insights, networking opportunities, or specific knowledge? Clarifying your objectives will help narrow down session choices. Look for sessions that align with your objectives, interests, goals, and expertise level.
2. Prioritize Topics: Identify the topics that are most relevant and beneficial to you. Consider the latest trends, innovations, and challenges in your field.
3. Research Speakers: Investigate the background and expertise of session speakers. Opt for sessions led by renowned experts, thought leaders, or practitioners with valuable insights to share.
4. Check Session Formats: Take note of session formats (e.g., presentations, workshops, panels) and choose those that best suit your learning style and preferences.
5. Seek Recommendations: Consult colleagues, mentors, or industry peers for recommendations on must-attend sessions based on their experiences or expertise.
6. Review and Reflect: After the event, reflect on your session choices. Evaluate what you learned, connections made, and how it aligns with your initial objectives. Use insights gained to inform future event attendance and session selection.

By following these steps, you can effectively select key sessions to attend at an event, maximizing your learning, networking, and overall experience. Here are some key sessions Handpicked to put AI to work for your enterprise.

Top AI Sessions to Attend at Knowledge 2024:

1. [ServiceNow]: AI Keynote and Roadmap: Put AI to work with the Now Platform
   AI changes the way we think about work, and generative AI is the beginning of a new chapter. In 2024 every company will need to formulate a vision and strategy to incorporate artificial intelligence. Now Assist leverages GenAI to provide answers, make predictions, summarize and create content, and automate repetitive tasks. Join Jon Sigler, SVP, Platform, and one of our pioneering customers in this roadmap session to deepen your understanding of ServiceNow’s AI strategy and learn what's new and next with Now Assist, generative AI experiences on the Now Platform®, and machine learning.

2. [Aavenir]: Maximizing ServiceNow ROI: How Enterprises use AI for Contract Management
   Effective contract management ensures cost savings, risk mitigation, legal compliance, and revenue protection. Generative AI has enabled new ways of assisting with contract drafting, reviews, negotiations, and identification of contract terms, obligations, and risks. Join this session to hear real-world challenges, AI adoption use cases, and best practices in contract management. Learn how enterprises can maximize ServiceNow® ROI by connecting contract data & processes between Aavenir and ServiceNow solutions.

3. [Accenture]: Reinvent your work, workforce and workers in the age of generative AI
   Generative AI appeared fast and is evolving even faster. It will radically change how work is done and reinvent and transform business processes. Achieving Gen AI’s full potential hinges not just on a strong data foundation, but also on leaders’ willingness to lead and learn differently. New talent strategies, new ways of working, skilling and continuous learning are needed to navigate the risks and seize this opportunity. Join this Think Big session to explore how gen AI is changing the game and how to prepare workers, reshape your workforce and reinvent work for the gen AI era.

4. [ServiceNow]: Customer Service Management Keynote: Improve service and spur growth
   With rising customer expectations and pressures to reduce costs, delivering consistent exceptional experiences while improving the bottom line is hard. Explore how the ServiceNow® Intelligent Platform uses generative AI to reshape customer experiences, enhance service, and improve revenue across the customer journey. Hear ServiceNow customers share real stories of adapting to ever-changing customer demands, propelling growth and excellence.

5. [DXC Technology]: How 500+ companies are using ITSM Pro to propel the AIOps journey
   To thrive in today’s market, embracing new technologies must be a part of your DNA. Deciding whether to buy, build, or partner? After confirming performance, value, and ROI, DXC selected ITSM Pro to accelerate our AIOps strategy. ITSM Pro is already deployed to 500+ clients on DXC Platform XTM and is a transformative agent for 26K+ engineers, providing swift scaling for intelligent operations.  Join this demo of practical use cases and see how DXC is using AI/GenAI to enhance employee and customer experience. See the results and envision how your company can realize these benefits.

6. [Thirdera]: Simplify user experience with cognitive load principles in Employee Center Pro
   Elevate the usability of Employee Center Pro by mastering cognitive load management. This practical session delves into how accounting for cognitive load can transform user experiences, boosting satisfaction and adoption. Discover the impact of design decisions on simplifying users' mental efforts within Employee Center Pro. Learn effective techniques to minimize cognitive strain, including streamlining complex workflows, optimizing visual hierarchies, and using clear language. Join us to ensure the EC Pro portal effortlessly guides users, making every interaction intuitive and productive.

7. [VBrick]: The transformational power of intelligent video across the enterprise
   Enterprise video has the power to engage and mobilize teams, drive productivity, employee experience and organizational transformation. By centralizing and securely federating video across the enterprise, video can now be intelligently delivered inside business applications and work processes used every day. This enhances and creates multiple use cases that drive individual and organizational productivity. Join this session to hear how intelligent, AI-driven video has become a transformative capability in some of today’s largest and most recognized companies in the world.

8. [ServiceNow]: Finance and Supply Chain Keynote: Automate manual work across the back-office  Learn how ServiceNow® can help scale accounts payable or streamline supplier onboarding by eliminating the manual, unstructured work that slows teams down. Hear how customers like Dropbox are cutting their source-to-pay cycle times in half, while providing a better experience for everyone.

9. [3CLogic]: Use AI to boost agent Performance with NOW assist and speech analytics
   48% of consumers are highly concerned AI will reduce access to live human beings and negatively impact the customer experience. But what if AI could improve customer engagements and outcomes by enhancing live agents? Join this session to discover how GenAI is re-inventing the contact center with agent-centric capabilities designed to reduce manual tasks, improve speed of services, and deliver AI-powered insights into the quality of customer interactions at scale.

10. [ServiceNow]: 360 Exchange: Implementation & rollout strategies for Customer Service Management
    Ready to embark on a transformative journey to enhance your customer service capabilities with ServiceNow®? Join us for an insightful discussion on implementation and rollout strategies, gaining invaluable insights into successfully deploying Customer Service Management (CSM) solutions within your organization. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.

The Next Step: Embrace the Future with ServiceNow Knowledge 2024's Essential AI Sessions

As we navigate the ever-evolving landscape of technology and innovation, ServiceNow Knowledge 2024 stands as a beacon of insight and advancement. With Artificial Intelligence (AI) at its core, the key sessions unveiled in this guide offer more than just knowledge—they represent opportunities to shape the future. By attending these essential sessions, you're not merely passive observers; you become active participants in a transformative journey. Embrace the power of AI, unlock new perspectives, and chart your course towards success at ServiceNow Knowledge 2024. Let these sessions be your compass as you navigate the boundless possibilities that lie ahead.

To make the most of your experience at Knowledge 2024, it's essential to register for sessions in advance. Create your personalized schedule with our Agenda Builder. Log in, browse 700+ sessions, and lock in your agenda before seats fill up. Only registered attendees can use this feature, so register now if you haven’t already.