ServiceNow contract management softwareThe whole contract lifecycle, inside ServiceNow.

Aavenir Contractflow runs intake, drafting, Word redlining, AI review, approvals, signature and renewals as apps in your ServiceNow instance. Every contract stays linked to its request, its counterparty and the ServiceNow record behind it.

Book a demo →See the lifecycle
Available on the ServiceNow Store
yourcompany.service-now.com · Contractflow · CNTR0001284From RFP 2026-114 award

Master services agreement

Fabrikam FacilitiesReview
Fields extracted by AVY
Counterparty
Fabrikam Facilities LLC
Value
860,000
Term
36 months
Payment
Net 30
Renewal notice
60 days
AVY, the Aavenir AI assistant
AVY reviewClauses against the playbook
!
12.1 IndemnityNarrower than playbook · High risk
!
14.2 Liability capData breach carved out · Medium risk
✓
9.4 Data protectionMatches template · Low risk
✓
18.1 Governing lawMatches template · Low risk
ApprovalsLegal · approvedProcurement · approvedFinance · requested
Contractflow contract record · demo data, fictional suppliersInstalled from the ServiceNow Store · approvals on ServiceNow workflow · every edit in audit history

Trusted by enterprises across industries

  • Lumeris logo
  • NJIT logo
  • Guardian logo
  • Kettering Health logo
  • Grant Thornton logo
  • AGIO logo
  • American Seafoods Group logo
  • Express logo
  • Thrive logo
  • T.D. Williamson logo
5xFaster approval cycleA leading Southeast Asian bank, Contractflow on ServiceNowCase study → 42%Reduced contract riskThe same bank, on ServiceNowCase study → 80%Contract cycle reductionLumeris, Contractflow on ServiceNowCase study → 100%Timely renewals and terminationsLumeris, on ServiceNowCase study →
Quick answer

What is ServiceNow contract management software?

ServiceNow contract management software runs the contract lifecycle inside the ServiceNow platform instead of a separate system. Aavenir Contractflow adds intake, templates, Word redlining, AI review, approvals, a repository and renewals to your instance.

Contract management lives on the same platform as your requests and suppliers, rather than in a separate system that IT has to keep in sync.

Stage by stage

ServiceNow contract management, stage by stage.

Contractflow is added from the ServiceNow Store. Six stages run on one contract record, with a view for each team.

  1. 1Intake

    Requests start in the ServiceNow workflows you already use.

    • Requests come from SPO, Legal Service Delivery and CRM workflows
    • Details from SPO awards and CRM quotes arrive prefilled
    • Legal sees incoming work before any Word file is sent
    • Routing by contract type, value and risk level
    • Requestors see the status of their request in real time
  2. 2Authoring

    Legal sets the language once. The business drafts from it.

    • Pre-approved templates and clause library
    • Templates auto-populated with data from ServiceNow records
    • AI suggests clauses and flags deviations while drafting
  3. 3Word redlining

    Counterparties keep working in Microsoft Word.

    • Each round comes back as a new version on the contract record
    • Redlines, comments and version history in one place through Office 365
    • Reviews also run through SharePoint and OneDrive
  4. 4AVY AI review

    Deviations scored by risk and explained.

    • Clause deviations flagged against your playbook and clause library
    • Dates, parties, values and payment terms extracted
    • Ask the contract questions in plain language
    • A person approves every result
  5. 5Workflow and approvals

    Approvals on ServiceNow workflow, then e-signature.

    • Approval routes run on ServiceNow workflow and approvals
    • Batches of deviating clauses routed to the right teams
    • E-signature through DocuSign, Adobe Sign or Conga Sign
    • The signed contract stays on the record
  6. 6Repository and renewals

    One searchable repository on ServiceNow.

    • Linked to the counterparty, the request and the ServiceNow record behind it
    • Renewal and notice dates read from the contract text
    • After signature, Obligationflow turns clauses into owned tasks
ServiceNow workflows

Start the contract where the work starts.

Contract requests come from the ServiceNow workflows your teams already use, and the contract stays connected to the record it came from.

Procurement

ServiceNow SPO

With Sourcing and Procurement Operations, the RFx, the award and the contract all trace back to one sourcing request, with no line items copied by hand.

  1. Sourcing request raised in SPO with its line items
  2. RFx prefilled in RFPflow from the request
  3. The award updates the SPO request and its lines
  4. Contract created from the award in one click
Legal

ServiceNow Legal Service Delivery

Legal Service Delivery handles the request and its routing, and Contractflow handles the contract work, with both on the same platform.

  1. A contract request arrives as a Legal Service Delivery ticket
  2. Legal operations creates the contract in Contractflow
  3. Contract tasks, reviews and approvals managed within LSD
  4. Contract data stored in ServiceNow, with obligations tracked in LSD
Sales

ServiceNow CRM (Sales and Order Management)

In ServiceNow quote-to-contract workflows, sales and legal work on the same record.

  1. The quote is built in ServiceNow CRM
  2. Quote terms and line items carried into Contractflow
  3. Legal reviews with AVY and approves on ServiceNow workflow
  4. The signed contract stays linked to the quote record
For the ServiceNow platform owner

No new platform to secure, integrate or audit.

Aavenir runs as apps in your existing instance. Access follows your users and roles, approvals run on ServiceNow workflow, and changes are logged in platform audit history.

Native on ServiceNow

The full contract lifecycle runs on the ServiceNow platform, using existing workflows, data and security without separate third-party connectors.

Source-to-Pay Operations

Contractflow connects with ServiceNow SPO and RFPflow, so awarded sourcing events flow into contract creation.

CRM quote-to-contract

Quote terms and line items come into contract management in ServiceNow quote-to-contract workflows.

ITAM, ITSM and SOM

Contracts connect with IT Asset Management, IT Service Management and Service Operations Management, tied to the assets and services they govern.

Clause-level approvals

Batches of deviating clauses route to the right teams through ServiceNow workflow.

Role-based access

Access to contracts and documents is controlled by role, with audit trails for approvals and lifecycle events.

Low-code configuration

Contract workflows are configured with low-code and no-code tools, without custom development.

AVY agents

Extraction, review, contract questions, compliance screening and obligation tracking. A person approves every result.

On ServiceNow

Contractflow is installed from the ServiceNow Store and runs as an app in your instance.

Deploy on ServiceNow

Not on ServiceNow

Aavenir also serves companies that do not run ServiceNow, with the same apps and AI agents.

Enterprise contract management

Security

ISO 27001:2022 and SOC 2 Type II, as listed on Aavenir's security page.

Security
Already on ServiceNow?

Deploy in days, not months.

Aavenir apps work like native ServiceNow applications, so deployment, administration and user adoption follow the platform you already run.

  • One-click install from the ServiceNow Store
  • SSO and role-based access control
  • A familiar ServiceNow UI, so users onboard fast
  • Reuse existing ServiceNow data, workflows and reporting
  • No-code configuration for enterprise teams
  • Certified for the latest and n-2 releases

Certified by ServiceNow

Certified on app security, performance and stability, so value starts from day one.

Run by your admins

Managed by your existing ServiceNow admins, with no additional resources needed.

Quicker go-live

Existing ServiceNow data, integrations and workflows are reused, so you go live with less effort.

Continuous upgrades

Upgrades follow the ServiceNow release cycle with minimal disruption.

The Aavenir suite on the ServiceNow Store
Customers

Enterprises running contracts on ServiceNow.

Speedcast, Lumeris and a leading Southeast Asian bank run contracts on Contractflow in ServiceNow.

The Aavenir team has taken the time to understand Lumeris' particular needs, and has put in exceptional effort to ensure that, as implemented, Aavenir Contractflow generates efficiencies in our complex workflow.

Peter Rasche, Associate General CounselLumeris · Contractflow on ServiceNow
80%Contract cycle reduction
10xContract visibility
100%Timely renewals
Dominic Gyngell, General Counsel at Speedcast, in the Aavenir video testimonial
Dominic GyngellGeneral Counsel, Speedcast

Breakthrough results for our legal team.

  • Faster legal contract turnaround
  • One source of truth on ServiceNow
  • Less manual, low-value legal work
Case studies

Results on ServiceNow, from customers who run it.

Leading Southeast Asian bank case studyLeading Southeast Asian bank5xfaster approvals
Banking · Contractflow on ServiceNowA leading Southeast Asian bank approves contracts 5x faster
5xFaster approvals
42%Lower contract risk
100%Contract visibility
Clinician reviewing a tablet in a hospital corridor80%shorter contract cycle
Healthcare · Contractflow on ServiceNowLumeris shortens value-based care contracting
80%Shorter cycle
10xContract visibility
100%Timely renewals
Fortune 500 insurance provider case studyFortune 500 insurance provider70%faster contract cycle
Insurance · ContractflowFortune 500 insurer improves contract cycle times by 70%
70%Faster cycle
25%More adoption
20%Higher satisfaction
CustomersAll Aavenir case studiesBrowse PlatformBuilt on ServiceNowRead GuideAI in contract managementRead Guide · 13 minContract management software pricingRead
Straight answers

ServiceNow CLM, answered.

What legal teams and ServiceNow platform owners ask first.

What is ServiceNow contract management software?

Software that runs the contract lifecycle inside the ServiceNow platform instead of a separate system. Aavenir Contractflow adds intake, templates, Word redlining, AI review, approvals, a repository and renewals to your instance.

Is Contractflow a full ServiceNow CLM?

Yes. Contractflow covers the whole contract lifecycle in your instance, and Obligationflow takes over after signature.

Which ServiceNow workflows can start a contract?

Contract requests can come from ServiceNow SPO, Legal Service Delivery and CRM quote-to-contract workflows. In SPO, the contract is created from the sourcing award; in Legal Service Delivery, a ticket routes the request to legal; in CRM, quote terms and line items are carried into the contract.

How does contract management connect to ServiceNow SPO?

Through RFPflow. Sourcing starts from the SPO sourcing request, the award updates the request and its line items, and the contract is created from the award in one click.

Does Contractflow work with ServiceNow ITAM, ITSM and SOM?

Yes. Contractflow connects contracts with ServiceNow IT Asset Management, IT Service Management and Service Operations Management, so agreements are tied to the assets and services they govern. It also supports ServiceNow CRM quote-to-contract workflows.

Is Aavenir certified by ServiceNow?

Yes. Aavenir apps are certified by ServiceNow on app security, performance and stability, and are certified for the latest and n-2 ServiceNow releases.

How fast can ServiceNow customers deploy Aavenir?

Aavenir apps install in one click from the ServiceNow Store and reuse your existing ServiceNow data, workflows, reporting, SSO and roles, so ServiceNow customers can deploy in days rather than months. Your existing ServiceNow admins manage the apps.

Do I need ServiceNow to use Aavenir?

No. Aavenir also serves companies that do not run ServiceNow, with the same suite and AI agents. ServiceNow customers reuse their users, roles, approvals and supplier data.

Is Contractflow available on the ServiceNow Store?

Yes. Contractflow is installed from the ServiceNow Store. Named customers running Contractflow on ServiceNow include Lumeris, a leading Southeast Asian bank and Speedcast.

Next step

See Contractflow in your ServiceNow instance.

G2

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Gartner Peer Insights

4.6 ★★★★★Gartner Peer Insights

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