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Winner: Best Use of AI in Contract Management, LegalTech Breakthrough Awards 2026 Aavenir Atlas early access is open Contractflow on the ServiceNow Store since 2019 Runs on ServiceNow, or standalone ProcureTech100 2025/26 Pioneering Digital Solution ISO/IEC 27001:2022 certified, SOC 2 Type 2 compliant

Glossary

What is ServiceNow Legal Service Delivery?

ServiceNow Legal Service Delivery is the ServiceNow suite of legal applications. Employees use it to ask legal for help, and legal teams use it to triage, track and resolve those requests and larger matters on the same platform as IT and HR.

Schedule a Demo All Glossary Terms

What the suite includes

ServiceNow groups several legal applications under the Legal Service Delivery name, as its legal management overview describes:

  • Legal Request Management. The core application. Employees submit and track legal requests in one place, read knowledge articles before they ask, and can mark a request privileged and confidential.
  • Legal Matter Management. For complex work that needs several departments, with document storage, milestone tracking and record level security. A request can be promoted to a matter, several requests can be linked to one matter, and matter templates standardize how recurring work is set up.
  • Legal Counsel Center. The workspace where legal teams see and work their queue of requests and matters.

Why legal teams use it

Without a front door, legal work arrives by email, chat and hallway conversation, and nobody can say how much is open or who owns it. Legal Service Delivery gives the business one place to ask and gives legal one queue with owners, status and history. Because it runs on ServiceNow, requests can route to the same people, groups and approval rules the company already uses for IT and HR service, and the record of who asked for what stays on the platform.

Where contracts fit

Contract work inside the suite runs in Contract Management Pro for Legal Service Delivery, a licensed application installed separately. It covers requesting, authoring, reviewing and approving contracts from predefined templates, along with requests to review third party paper, according to its ServiceNow Store listing. The older Legal Simple Contracts application is deprecated and hidden for new customers, per ServiceNow documentation. Teams still on it should read what the deprecation means before planning a move.

How Aavenir works alongside it

Legal Service Delivery handles the request and the matter well. Many legal and procurement teams also need full contract lifecycle management that follows a contract after signature. Contract apps from the ServiceNow Store, such as Aavenir Contractflow, run natively on the same instance, so they share the same users, roles, workflow engine and audit history as Legal Service Delivery. A legal request can become a contract record without leaving the platform.

From there, Obligationflow tracks what each party agreed to do after signature, and RFPflow takes a contract back to sourcing when it is time to go to market again. Aavenir AI extracts terms and reviews contracts against your playbook, and Avy, the AI contract assistant, answers questions about a contract, summarizes it, simplifies and compares clauses and recommends clause language. A person approves every AI action. For a side by side view, see contract management options on ServiceNow.

Keep reading

ServiceNow GRC ServiceNow GRC is the suite of ServiceNow applications that helps organizations manage policies, risks, audits and third parties on one platform.Read more ServiceNow Sourcing and Procurement Operations ServiceNow Sourcing and Procurement Operations is a set of ServiceNow apps that runs buying requests, sourcing, purchase orders and supplier work on the platform.Read more Contract lifecycle management Contract lifecycle management is the process of managing a contract from the first request through signature, obligations and renewal or expiry.Read more

Frequently asked questions (FAQ)

Common questions

What is the difference between Legal Request Management and Legal Matter Management?

Legal Request Management is where employees submit and track individual legal requests. Legal Matter Management handles larger work that spans departments, with documents, milestones and record level security. A request can be promoted to a matter, and several requests can link to one. See legal contract management.

Does ServiceNow Legal Service Delivery manage contracts?

Contract work runs in Contract Management Pro for Legal Service Delivery, a separately licensed application for requesting, authoring, reviewing and approving contracts. Teams that also need obligations after signature and links back to sourcing often add a contract lifecycle management app from the ServiceNow Store. Read about contract management on ServiceNow.

Can Aavenir run on the same ServiceNow instance as Legal Service Delivery?

Yes. Contractflow, Obligationflow and RFPflow are native ServiceNow applications, so they use the same users, roles, workflow and audit history as the legal apps already on the instance. Legal requests can hand off to contract records without a separate system. See Aavenir on ServiceNow.

Have a question we have not answered? Ask the Expert

Schedule a demo

See your contracts run on one record.

  • 1 A 30-minute walkthrough Built around your team, whether that is procurement, legal, IT or finance.
  • 2 Your contracts, not ours Bring a few sample agreements and watch Aavenir AI extract and review them.
  • 3 ServiceNow or standalone We show the deployment that fits the systems you already run.

Prefer to talk first? Contact the team.