ServiceNow contract management softwareThe whole contract lifecycle, inside ServiceNow.

Aavenir Contractflow runs intake, drafting, Word redlining, AI review, approvals, signature and renewals as apps in your ServiceNow instance. Each contract sits on the same record as the request, the supplier and the sourcing award behind it.

Contractflow has been on the ServiceNow Store since 2019.
yourcompany.service-now.com · Contractflow · CNTR0001284
Master Services AgreementFabrikam Facilities · created from the RFP 2026-114 award
RequestDraftNegotiateReviewApproveSignActive
AVY review against your playbook
ClauseFindingRiskAction
12.1 IndemnityNarrower than playbookHighSuggested
14.2 Liability capData breach carved outMediumSuggested
9.4 Data protectionMatches templateLowNone
18.1 Governing lawMatches templateLowNone
Extracted by AVY
CounterpartyFabrikam Facilities LLC
Value860,000
Term36 months
Payment termsNet 30
Renewal notice60 days
Approvals
LegalApproved
ProcurementApproved
FinanceRequested
Associate general counselQuestion
Which clauses in this MSA depart from our playbook?
ServiceNow platform ownerCheck
✓ Installed from the ServiceNow Store✓ Approvals on your workflow✓ Every edit in audit history
Contractflow contract record, rebuilt from the product UI · demo data, fictional suppliersRuns inside your ServiceNow instance

ServiceNow contract management means the request, the draft, the approvals and the renewal live on the platform where your requests and suppliers already are, not in a separate system that IT has to sync.

Contractflow

ServiceNow contract management, stage by stage.

Contractflow is the contract management module you add to ServiceNow from the Store. Six stages, one contract record, and each team works in its own view of the same data.

Intake

One front door for every contract request.

  • Requests start in ServiceNow or straight from a sourcing award
  • Supplier, value and sourcing event arrive already filled in
  • Legal sees what is coming before anyone sends a Word file
Contractflow · New contract request
Contract type
Supplier
SourceRFP 2026-114 award
Estimated value860,000
Business ownerFacilities operations
Submit requestDemo data
Authoring

Draft from approved templates and clauses.

  • Legal sets the templates and the clause library once
  • The business generates a first draft without editing old files
  • Every draft starts from language legal has already approved
Contractflow · Clause library
Services MSA · template v7
ClauseVersionStatus
Indemnity, standardPrimaryApproved
Indemnity, mutualFallback 1Approved
Limitation of liabilityPrimaryApproved
Data protectionPrimaryApproved
Termination for convenienceDraftIn legal review
Draft generated for Fabrikam Facilities14 clauses
Microsoft Word

Counterparties keep redlining in Word.

  • Nobody on either side learns a new editor
  • Each round comes back to the contract record as a new version
  • The full version history stays with the contract
MSA · Fabrikam Facilities · clause 14.2

The aggregate liability of either party shall not exceed the fees paid in the six (6) months the fees paid or payable in the twelve (12) months preceding the claim, excluding breach of clause 9 (Data protection).

v1 Legal draftv2 Fabrikam redlinev3 Agreed
Tracked changes from Microsoft Word, stored with the record. Demo contract.
AVY

AVY reads each draft against your playbook.

  • Clause deviations are scored by risk and explained
  • Dates, parties, values and payment terms are extracted
  • Ask the contract a question in plain language
  • Every result waits for a person to approve it
How AVY works
Ask the contract · MSA Fabrikam Facilities
Can either side terminate early?
Does it auto renew?
Workflow and approvals

Approvals on your workflow. Signature in the tool you use.

  • Approval routes run on ServiceNow workflow and approvals
  • E-signature through DocuSign, Adobe Sign or Conga Sign
  • The signed contract stays on the same record
CNTR0001284 · Approvals
ApproverReasonStatus
LegalClause deviationApproved
ProcurementSourced awardApproved
FinanceValue over 500,000Requested
Sent for signatureOut for signature
Signs withDocuSignAdobe SignConga Sign
Repository

Find any contract. Never miss a renewal.

  • One searchable repository, linked to supplier, request and sourcing event
  • Renewal and notice dates come from the contract text
  • After signature, Obligationflow turns clauses into owned tasks
Contractflow · Repository
ContractSupplierNotice byStatus
MSAContoso Maintenance14-11-2026Due soon
SaaS orderLitware02-01-2027Owner assigned
MSAFabrikam Facilities01-11-2029Tracked
Demo data, fictional suppliers
ServiceNow SPO

Start the contract where the purchase starts: ServiceNow SPO.

With Sourcing and Procurement Operations, the RFx, the award and the contract all trace back to one sourcing request. Nobody copies line items between systems.

Sourcing and Procurement Operations · Sourcing request SR-2026-0452
Requested byFacilities operations
CategoryFacilities maintenance
Budget900,000
Need by01-01-2027
LineItemQuantity
1HVAC preventive maintenance12 months
2Electrical inspection4 visits
3Emergency call outPer event
Create RFx in RFPflow
RFPflow · RFP 2026-114 · Facilities maintenance
Prefilled from sourcing request SR-2026-04523 line items
Suppliers invited
SupplierRisk dataNDA
Fabrikam FacilitiesLowSigned
Northwind ServicesLowSigned
Contoso MaintenanceMediumSent
Risk data from your TPRM or VRM tool. Demo data, fictional suppliers.
RFPflow · RFP 2026-114 · Award
Scenario: best value, split award
LineAwarded toSavings
HVAC preventive maintenanceFabrikam Facilities9.2%
Electrical inspectionFabrikam Facilities6.5%
Emergency call outNorthwind Services11.0%
SR-2026-0452 and its line items updated with the awardUpdating
Savings against the item master. Demo figures.
Contractflow · CNTR0001284 · created from award
Carried over from the award
SupplierFabrikam Facilities
Awarded lines1 and 2
Value860,000
SourceRFP 2026-114, SR-2026-0452
TemplateServices MSA v7
Draft created from template, ready for legal reviewNew

Not on SPO? Start the RFx or the contract request in Aavenir. ServiceNow RFP and sourcing

For the platform owner

Nothing new for IT to secure or audit.

  • Aavenir runs as apps in the ServiceNow instance you already run
  • Access follows your existing users and roles
  • Approvals use ServiceNow workflow and approvals
  • Every change lands in the platform audit history
ServiceNow CLM for IT
Aavenir apps
RFPflowOnboardingflowContractflowObligationflowInvoiceflow
AVY agentsExtraction, review, interrogation, compliance screening, obligation tracking. A person approves every result.
Your ServiceNow instance
Users and rolesWorkflow and approvalsAudit historySPO
Not on ServiceNow?

Aavenir serves non ServiceNow customers too, with the same apps and the same AI agents.

Security

Aavenir's security page lists ISO 27001:2022 and SOC 2 Type II.

Weighing your options?

See how CLM on ServiceNow compares with a standalone tool or a custom build. Compare

Customers on ServiceNow

Legal teams already running ServiceNow CLM.

Speedcast, Lumeris and a leading Southeast Asian bank run contracts on Contractflow in ServiceNow.

Speedcast · Contractflow on ServiceNow
Breakthrough results for our legal team.
Faster legal contract turnaroundOne source of truth on ServiceNowLess manual, low value legal work
Dominic GyngellGeneral Counsel, Speedcast
The Aavenir team has taken the time to understand Lumeris’ particular needs, and has put in exceptional effort to ensure that, as implemented, Aavenir Contractflow generates efficiencies in our complex workflow.
80% contract cycle reduction10x contract visibility100% timely renewals and terminations
Peter RascheAssociate General Counsel, Lumeris, on ServiceNow
Lumeris
Case studies

Read how they did it.

Three published case studies from customers on ServiceNow. Each card opens the full story.

All case studies

Straight answers

ServiceNow CLM, answered.

The questions legal, procurement and IT ask before a first call.

What is ServiceNow contract management software?

It is software that runs the contract lifecycle inside the ServiceNow platform instead of a separate system. Aavenir Contractflow adds intake, templates, Microsoft Word redlining, AI review, approvals, a searchable repository and renewals to your instance, on the same record as the request and the supplier.

Is Aavenir Contractflow a full ServiceNow CLM?

Yes. Contractflow covers the whole lifecycle in your instance: intake, drafting from templates and a clause library, Word redlining, AVY review against your playbook, approvals, e-signature through DocuSign, Adobe Sign or Conga Sign, a searchable repository and renewals. Obligationflow takes over after signature.

How does ServiceNow CLM connect to Sourcing and Procurement Operations?

Through RFPflow. An RFI, RFP or RFQ starts from the SPO sourcing request with requirements and line items filled in. The award updates that request and its line items, and the contract is created from the award with one click, carrying the supplier and value.

Do I need ServiceNow to use Aavenir Contractflow?

No. Aavenir is built on the ServiceNow platform and serves both ServiceNow and non ServiceNow customers. Teams already on ServiceNow reuse their users, roles, approvals and supplier data. Other teams get the same connected suite and the same AI agents.

How long has Aavenir Contractflow been on the ServiceNow Store?

Aavenir Contractflow has been listed on the ServiceNow Store since 2019. Customers running it on ServiceNow include Lumeris in healthcare, a leading Southeast Asian bank, and Speedcast, whose legal team runs contract lifecycle management on Contractflow.

Next step

See Contractflow in a ServiceNow instance.

Send three sample contracts. In 30 minutes we show what AVY extracts from them and how they would move from SPO request to signature in your instance.

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30 minutes on your own contracts.