Contract Risk Management: A Complete Guide to Identifying, Mitigating & Preventing Risks

Every contract your business signs carries a risk, missed obligations, hidden liabilities, non-compliance, or revenue leakage. In today’s fast-paced, regulation-heavy environment, unmanaged contract risk isn’t just a legal concern; it’s a serious business threat. 

Minor oversights, such as vague indemnity clauses, quietly auto-renewed agreements, or overlooked regulatory requirements, can quickly escalate into lawsuits, financial losses, or reputational damage. And when your organization handles hundreds or thousands of contracts, even minor gaps compound rapidly. 

This risk manifests in real dollars: research by Deloitte, citing the World Commerce & Contracting Association, reveals that poor contract management results in an average loss of 9.2% of the annual contract value, much of which occurs post-signature. For large enterprises, that number translates into millions in missed revenue and wasted resources. 

Whether you’re in legal, procurement, finance, or operations, this blog will equip you with the insight and toolkit needed to safeguard your contracts and protect your business. 

What is contract risk management? 

Contract risk management is a proactive process that empowers you to identify, evaluate, and mitigate potential threats hidden within your business agreements. 

These risks can emerge from vague language, non-compliance with laws, missed obligations, or poor vendor performance. They don’t just affect legal teams. They can lead to revenue loss due to legal disputes, damage your reputation in the market, and strain your relationships with partners and clients. 

Effective contract risk management is a comprehensive strategy that goes beyond legal reviews. It’s about building the proper guardrails into every stage of the contract lifecycle, from drafting and negotiation to execution and post-signature performance. 

Think of it as insurance for your contracts - innovative, scalable, and built to protect your business from the unexpected. 

Types of Contract Risks 

Every contract carries risk, but not all risks are created equal. From legal loopholes to reputational damage, contract risks can take many forms, and each type requires a different mitigation strategy. Let’s break them down: 

Types of Contract Risks

Legal risks 

Legal risks stem from non-compliance with regulations, ambiguous language, or the absence of critical legal clauses. These risks can expose your organization to lawsuits, regulatory penalties, or invalidated contracts. 

Example: 
A global logistics company signed vendor agreements without including data privacy clauses required under GDPR. As a result, when a breach occurred, the company faced non-compliance penalties running into millions and reputational fallout across Europe. 

Common triggers: 

Financial risks 

Financial risks arise when contract terms impact revenue, budgets, or payment timelines. These include errors in pricing, penalties for missed obligations, or contracts that inadvertently favor one party financially. 

Example: 
A SaaS company overlooked an automatic renewal clause in a software license agreement. The contract renewed at a higher rate without internal budget approvals, leading to unplanned expenses and strained vendor relations. 

Common triggers: 

Operational risks 

These are the day-to-day risks that affect your ability to execute the contract effectively. They often stem from vague responsibilities, poor scoping, or a lack of clarity around deliverables. 

Example: 
A construction firm entered a contract with a supplier without defining the timeline for material delivery. Delays led to project overruns and liquidated damages due to missed deadlines. 

Common triggers: 

Strategic risks 

Strategic risks occur when contracts don’t align with long-term business goals or create lock-in scenarios that limit flexibility. These risks often go unnoticed until they begin to affect broader business decisions. 

Example: 
A retail chain signed a 10-year exclusivity deal with a packaging vendor. When newer, more sustainable vendors emerged, they couldn’t pivot due to the binding contract, hurting their ESG goals and brand image. 

Common triggers: 

Reputational risks 

These risks can damage your company’s public image and stakeholder trust. They typically arise from working with non-compliant vendors, contract breaches, or unethical clauses. 

Example: 
A fashion brand was found to be working with a supplier accused of labor violations. Though the brand was unaware, the absence of compliance audits in their contracts led to public backlash and a dip in customer loyalty. 

Common triggers: 

Common sources of contract risks 

Contract risks often stem from structural inefficiencies in the creation, review, and management of contracts. Understanding these root causes is key to building a more resilient contract management process. 

Poor version control 

Without centralized version tracking, it becomes challenging to identify the most up-to-date contract. This can lead to confusion, missed edits, and errors in final execution. 

Manual and inconsistent contract authoring 

Relying on manual drafting methods and varied templates across teams results in inconsistent language, formatting, and legal terms. This increases the likelihood of non-compliance and slows down the review process. 

Lack of a standard clause library 

When contract creators don’t have access to a pre-approved clause library, they often insert language that hasn’t been legally vetted. This adds unnecessary negotiation time and exposes the organization to avoidable risk. 

Siloed departments  

When legal, finance, and sales operate in isolation, critical contract terms can be misaligned or missed entirely. Poor collaboration across departments often leads to operational and compliance issues. 

Missed renewals and obligations 

Many organizations lack systems to track contract obligations post-signature. This results in missed deadlines, unmonitored SLAs, and automatic renewals that may no longer serve the business’s interests. 

Eliminating these common risk sources requires not just policy changes but more innovative tools and cross-functional collaboration. 

The risk lifecycle in contract management 

Effectively managing contract risk isn’t a one-time activity; it’s a continuous process that spans the entire contract lifecycle. From drafting to execution and beyond, risks can appear at multiple touchpoints. That’s why having a structured framework is essential. Here’s a breakdown of the four key stages in the contract risk lifecycle

Risk Lifecycle in Contract Management

Risk identification 

This is the foundation of contract risk management: spotting red flags before they become liabilities. Risk identification involves analyzing contracts for vague or non-standard language, incomplete clauses, outdated terms, and non-compliant provisions. It also includes evaluating vendor or third-party history, previous disputes, and compliance records. Using AI-enabled tools, organizations can scan large volumes of contracts to surface risks early, reducing manual review time and ensuring no critical details are missed. 

Risk assessment 

Once risks are identified, the next step is to assess their severity and likelihood. This is where risk scoring models come in. Contracts are evaluated based on multiple criteria such as deal value, business criticality, deviation from standard clauses, regulatory exposure, and vendor performance. Each contract is assigned a risk score, which helps prioritize which agreements require immediate attention or senior-level review. This strategic triage ensures resources are focused on high-impact risks without slowing down business operations. 

Risk mitigation 

Mitigation is about reducing risk exposure through smart planning and systemized controls. This involves using standardized templates and clause libraries, enforcing internal approval workflows, and applying negotiation playbooks to maintain contract consistency. During the authoring and negotiation phases, CLM platforms can guide users toward compliant language and alternative clauses when risks are flagged. Legal and business teams collaborate in real time, making it easier to resolve risks quickly while maintaining momentum on deals. 

Risk monitoring 

Risk doesn’t end once a contract is signed; it simply evolves. Post-signature, organizations must monitor contracts to ensure obligations are met, renewals are tracked, and compliance is maintained. AI-powered CLM systems offer dashboards, alerts, and reports that track ongoing performance, missed milestones, and emerging risks across the contract portfolio. Real-time visibility into these metrics helps legal, procurement, and compliance teams take corrective action before issues escalate. 

By following this structured risk lifecycle: Identify → Assess → Mitigate → Monitor—organizations can shift from reactive firefighting to proactive contract governance. In the next section, we’ll explore best practices that help operationalize this approach. 

Benefits of effective contract risk management 

Implementing a structured and proactive approach to contract risk management doesn’t just protect your organization; it enhances overall performance. When contracts are governed with consistency, visibility, and accountability, the benefits ripple across departments. Here’s what effective contract risk management unlocks: 

Minimized legal exposure 

By identifying risky clauses, ensuring compliance, and routing contracts through proper approvals, organizations significantly reduce the chances of legal disputes, regulatory fines, or breach claims. This helps safeguard both brand reputation and legal standing. 

Financial predictability 

When contract risks are actively managed, businesses avoid unexpected costs, penalties, or revenue leakage. Accurate payment terms, proper milestone tracking, and controlled renewals ensure predictable cash flow and better financial forecasting. 

Stronger vendor and client relationships 

Clear responsibilities, well-defined SLAs, and consistent terms help build trust with vendors, partners, and clients. Risk-aware contracting reduces miscommunication and disputes, fostering longer, more strategic relationships. 

Smoother audit trails and compliance 

Automated tracking of contract changes, approvals, and obligations creates a transparent audit trail. This not only simplifies internal reviews but also ensures readiness for regulatory or third-party audits with minimal disruption. 

Faster contract cycles 

When risks are managed proactively, there's less back-and-forth during negotiation and fewer red flags during review. This accelerates contract turnaround times and helps businesses close deals, onboard vendors, or launch projects faster. 

Together, these benefits strengthen your organization’s ability to grow with confidence, knowing that your contracts are not just signed, but strategically secured. 

How to mitigate risk using an AI-powered CLM solution [step-by-step process] 

Managing contract risk effectively requires more than just good intentions. It demands structured processes, real-time visibility, and smart automation. AI-powered Contract Lifecycle Management (CLM) solutions provide a scalable and proactive approach to mitigating risk throughout the contract lifecycle. Here’s how: 

Step 1: Centralize contracts in a unified repository 

The first step in reducing contract risk is gaining complete visibility. An AI-powered CLM consolidates all contracts, new as well as legacy, into a secure, centralized repository. This ensures that everyone has access to a single source of truth.  

With advanced search filters and metadata tagging, users can easily retrieve contracts by party name, value, expiration date, or risk category. Centralization eliminates version confusion, prevents data silos across departments, and reduces the chances of critical terms being overlooked or lost in outdated folders or email threads. 

Step 2: Use AI to detect risky clauses automatically 

Manual contract review is time-consuming and prone to errors, especially at scale. AI-powered CLM solutions can scan contracts in seconds and flag clauses that deviate from company policies or regulatory requirements. The system identifies risky language, missing indemnity or limitation of liability clauses, jurisdiction mismatches, and more. These intelligent insights enable legal teams to focus on high-risk areas early in the review process, saving time and reducing the likelihood of signing contracts with hidden liabilities or exposure to legal and compliance risks. 

Step 3: Assign risk scores for better prioritization 

Not all risks carry equal weight. AI-enabled CLM tools enable you to assign dynamic risk scores to each contract based on various factors, including contract value, counterparty risk, clause deviations, region-specific compliance, and past vendor history.  

Risk scoring helps prioritize which contracts require more thorough legal scrutiny or executive-level approval. By quantifying contract risk, organizations can focus their resources on the most critical issues, reduce bottlenecks, and make informed decisions more quickly, without letting lower-risk contracts linger in unnecessary review cycles. 

Step 4: Leverage pre-approved clause libraries and playbooks 

Contract deviations are one of the most significant sources of risk and delay. By using a centralized clause library and pre-approved negotiation playbooks, business users can draft contracts using legally vetted language.  

When risky or non-standard clauses are identified, the system automatically suggests approved fallback options. This not only speeds up redlining and negotiation but also ensures consistency across contracts. Legal teams spend less time correcting contract language, and business users gain the confidence to create contracts that align with company risk policies. 

Step 5: Automate workflow routing based on risk level 

An intelligent CLM solution enables dynamic workflow routing, meaning contracts are automatically escalated for additional review based on predefined risk thresholds. For instance, if a contract exceeds a certain deal value or contains non-standard clauses, it can be routed to senior legal counsel or compliance officers. This reduces the risk of high-stakes contracts being approved without adequate oversight.  

Custom workflows ensure the right people review the right contracts at the right time, eliminating guesswork and ensuring proper governance across the contract lifecycle. 

Step 6: Set alerts for renewals and obligations 

Post-signature risks often arise when key contract dates or obligations are missed. AI-powered CLM platforms track milestones like contract expirations, auto-renewals, payment schedules, and compliance deliverables.  

Automated alerts and reminders ensure that stakeholders never miss critical deadlines. This helps prevent unwanted renewals, SLA violations, or missed penalty clauses. Teams stay informed and accountable, reducing both operational and financial risk. Real-time visibility into obligations also ensures ongoing compliance and gives businesses time to renegotiate or terminate underperforming contracts proactively. 

Step 7: Monitor risk trends with dashboards and reports 

Finally, AI-powered CLM platforms offer powerful analytics dashboards that enable organizations to monitor risk exposure in real time. These tools aggregate data from across the contract portfolio, highlighting trends like common risk triggers, clause deviations, department-specific delays, and vendor performance issues.  

With visual reports and KPIs, decision-makers gain the insights they need to improve processes, optimize terms, and enforce compliance continuously. Over time, this data-driven approach not only reduces risk but also enhances strategic contract planning and negotiation outcomes. 

Want to see how Contract Lifecycle Management can actively reduce legal, financial, and operational risks? Check out 6 Ways CLM Helps Mitigate Business Risks to explore practical use cases and benefits. 

Conclusion: turn contract risk into a competitive advantage 

Risk in contracts is inevitable; however, that doesn’t mean it’s uncontrollable. With the right strategy, process, and technology, contract risk can be transformed from a liability into a source of strength and foresight. 

By identifying risks early, standardizing your contract language, implementing approval workflows, and leveraging AI-powered insights, your organization can gain full control over compliance, cost, and performance across every stage of the contract lifecycle. 

So, where do you begin? 

Start with a contract risk audit

Evaluate your current process: 

Frequently Asked Questions (FAQs)

What is contract risk management, and why is it important? 

Contract risk management is the process of identifying, assessing, mitigating, and monitoring risks throughout the contract lifecycle. It’s important because unmanaged risks, such as legal non-compliance, financial penalties, or missed obligations, can lead to revenue loss, operational disruptions, and reputational damage. 

What are the most common risks in contract management?

The most common risks include legal risks (non-compliance, vague clauses), financial risks (budget overruns, missed payments), operational risks (scope creep, delivery failures), strategic risks (misaligned business goals), and reputational risks (vendor misconduct, public disputes). 

How can AI-powered CLM solutions help reduce contract risks?

AI-powered CLM tools help by automating risk detection, flagging non-standard clauses, scoring contracts based on risk factors, and providing real-time alerts. They also streamline workflows, ensure compliance, and improve contract visibility, reducing manual errors and delays. 

How do I know if my organization needs contract risk management? 

If your organization deals with a high volume of contracts, operates in regulated industries, or struggles with missed deadlines, disputes, or audit issues, it likely needs a formal contract risk management process, supported by a modern CLM solution. 

Aavenir Simplifies Supplier Onboarding Processes for Sourcing Teams with Vendorflow on ServiceNow

Aavenir Simplifies Supplier Onboarding Processes for Sourcing Teams with Vendorflow – The NextGen Vendor Onboarding and Supplier Information Management Solution for ServiceNow

Note: Aavenir Vendorflow is now known as Aavenir Onboardingflow.

The Vendor Onboarding and Supplier Information Management Solution, Vendorflow is the latest edition of Aavenir’s product suite – built with a mission to provide a connected Source-to-Pay experience on the ServiceNow platform, differentiated by Artificial Intelligence (AI) and User Experience (UX) capabilities.

DALLAS--(BUSINESS WIRE) May 02, 2022--Aavenir, a leading US-based Source-to-Pay solutions provider, announces the latest addition to its product suite with Aavenir Vendorflow, a Vendor Onboarding and Supplier Information Management Solution. This solution will empower sourcing and procurement teams across organizations to effectively onboard and conduct due diligence for all vendors (suppliers) while enabling a centralized, self-sustainable model to provide and access information on the go.

Aavenir Vendorflow comprehends the significance of user experience for collaboration portals. The solution is designed to deliver an intuitive experience for buyers and suppliers. Besides being backed by a robust Vendor Portal Framework, it offers seamless connectivity with other S2P processes and helps deliver meaningful enhancements to Aavenir’s path-breaking product line - RFPflow, Contractflow, Obligationfow, and Invoiceflow.

Some of the key features of Aavenir Vendorflow include:

“Enhancing the Source-to-Pay (S2P) experience for our customers has always been the driving force for our enthusiastic product team. With this release, Aavenir has also launched Vendor Collaboration Portals on the ServiceNow platform, which will serve as the backbone for enhancing the vendor engagement experience. This will help our customers manage the vendor journey beyond Onboarding to other S2P processes,” says Jesal Mehta, Founder and CEO, Aavenir.

Book a demo today and explore how Aavenir Vendorflow offers ease of use, seamless collaboration with hundreds and thousands of vendors, and effectively help manage supplier information in real-time, which is critical for rapid buyers and suppliers deployment.

About Aavenir

Aavenir delivers the ‘future of work’ through an S2P solution portfolio comprising applications for Sourcing Management, Onboarding Workflow Management, Contract Lifecycle Management, Contract Obligation Management, Accounts Payable Automation, and Collaboration Workflows using portals. 

Visit the website: aavenir.com

Contacts

Media Contact

Marketing & Communications Team, Aavenir

Phone: +1-408-554-2656
Email: [email protected]

Source: Businesswire

AI-enabled Accounts Payable Automation Major Aavenir Sponsors IOFM - APP2P Spring Conference and Expo 2022

AI-enabled Accounts Payable Automation solutions leader, Aavenir, is the co-sponsor of the APP2P Spring Conference 2022, bringing together the best minds in the AP & P2P business from across the globe. The product leaders at Aavenir will meet finance and AP representatives to discuss the ‘future of invoice processing’ via AP automation solutions.  

FLORIDA, April 28, 2022 – Aavenir, a US-based Source-to-Pay solutions provider, is the Silver Sponsor of the much anticipated IOFM-led APP2P Spring Conference and Expo held from May15-17, 2022, at the Disney’s Yacht & Beach Club Resort Lake, Buena Vista, FL (United States).


APP2P Spring Conference is one of the most awaited annual events for financial operations professionals to meet the best in business and explore the latest AP & P2P automation innovations, policies & procedures, workflow & process improvement. 

“We are excited to meet AP & P2P business leaders at the APP2P Spring Conference and Expo and help them explore renewed possibilities with Aavenir Invoiceflow - an AI-enabled Smart Invoice Workflows and Invoice Automation solution. The attendees will also experience the much-anticipated Vendor Onboarding and Supplier Information Management Solution – Vendorflow for seamless vendor invoice and payment collaboration via portals.”, says Jesal Mehta, Founder and CEO Aavenir. 

The attendees at the event will get a chance to meet the dynamic product leaders at Aavenir - John Hirsh, Russell Seifert, and Brian Palmer who believe that building a product such as Aavenir Invoiceflow should:

Legacy companies face legacy IT issues owing to fraud, duplicate payments, delayed payments, and manual invoice processes leading to approx. 5 per cent loss in annual revenue. Aavenir Invoiceflow cannot only help automate 90 per cent of your manual IT vendor invoice processes but manage seamless approval workflows for your business.

Businesses looking to do away with their IT Vendor Invoice Management challenges and streamline IT invoice processing to transcend their business to the next level can meet Team Aavenir at Booth #120

Book a demo today to experience how AI-enabled Invoiceflow can help eliminate the monotony of manual invoice processing and offer AP managers and CFOs AI-enabled automated invoice extraction, classification, and digitization of the Accounts Payable process. Also, know how Invoiceflow’s proprietary machine learning algorithms match invoices against PO, receipts, contracts, and vendor details before routing them through dynamic approval workflow on the Now Platform®.

About Aavenir

Aavenir delivers the ‘future of work’ with AI/ML-powered Source-to-Pay solutions on ServiceNow. As a future-tech company led by enterprise tech experts with 25+ years of domain experience, it aims to drive operational efficiency and a competitive edge for businesses across industry verticals. 

Using Aavenir ‘Built-on-NOW’ apps like Contractflow, Obligationflow, Invoiceflow, RFPflow, and Vendorflow, enterprises can maximize ServiceNow investments and capabilities to unlock productivity, seize competitive advantages, and strengthen the employee, supplier, and customer relationships. Visit website: aavenir.com

About APP2P Spring Conference

The APP2P Spring Conference & Expo is the largest and most comprehensive live event that brings together the best of AP & P2P professionals from across the globe looking for innovative and efficient solutions in automation, policies and procedures, workflow, and process improvement, to name a few. It is one of the most-coveted networking events for global product companies to showcase their products and services to finance professionals and decision-makers interested in best-in-class Accounts Payable and & Procure-to-Pay solutions.

Visit website: https://events.iofm.com/conference-spring/ 

About IOFM

IOFM (Institute of Finance and Management) is the premier provider of education and training for Accounts Payable, Procure-to-Pay, Accounts Receivable, Credit & Collections, and Order-to-Cash professionals. Having trained more than 25,000 professionals over the past two decades, IOFM offers an outstanding education, training, and networking opportunities for AP and P2P professionals through global events such as APP2P Spring Conference & Expo.

Visit website: iofm.com

Media Contact

Marketing & Communications Team, Aavenir

Phone: +1-408-554-2656

Email: [email protected] 

Knowledge 22 | Aavenir Showcases AI-driven Digital Workflows for Contracts and Obligation Management using ServiceNow

AI-enabled Source-to-Pay solutions major, Aavenir is all set to showcase to ServiceNow Knowledge 2022 Digital Experience attendees (from procurement, legal, compliance, and sales teams) how to harness the power of AI-driven digital workflows to manage end-to-end contracts and obligations using ServiceNow. Aavenir products, built on NOW, have empowered organizations to streamline their procurement and contracting processes to help enhance productivity, maximize savings, and accelerate digital transformation for their business.  

TEXAS, April 25, 2022 – Aavenir, a premier ServiceNow partner, is proud to sponsor and participate in the most-awaited Digital Experience event - Knowledge 2022, held from May 11, 2022. 

Knowledge is one of the most coveted annual global events where the best minds from the ServiceNow community come together (virtually) to take part in industry-focused keynote sessions - designed to spark actionable insights. The intuitive sessions are a treasure trove for businesses looking to digitize workspace, streamline processes, and automate and optimize customer experience with end-to-end digital workflows - powered by Artificial Intelligence (AI).

The Global Pre-sales and Product Expert at Aavenir, Vikram Chakrabarty, will acquaint the Knowledge 2022 attendees on how ServiceNow customers can use AI-enabled digital workflows to build and implement a comprehensive contract and obligation management solution on ServiceNow. Moreover, the IT, Legal, Procurement, and Compliance Teams will learn how to harness ingenious solutions such as Contractflow and Obligationflow to:

“Enterprises that rely on manual contract management workflows struggle to efficiently track and manage their customer, vendor, and legal contracts, besides exposing themselves to business and legal risk due to fraud and failed contractual obligations. The robust Contract and Obligation Management solution at Aavenir powered by the NOW platform can help you streamline processes with timely tracking and approval while mitigating contractual obligations risks.”, says Jesal Mehta, Founder & CEO, Aavenir.

ServiceNow enthusiasts from the IT, legal, procurement and compliance teams can register here to explore how enterprises can manage end-to-end contracts and obligations using advanced Aavenir products built on ServiceNow. During the event, the attendees will also get a chance to watch a live product demonstration of the  Aavenir Contractflow and Obligationflow app.

About Aavenir

Aavenir delivers ‘future of work’ with AI/ML-powered Source-to-Pay solutions on ServiceNow. As a future-tech company led by enterprise tech experts with 25+ years of domain experience, it aims to drive operational efficiency and a competitive edge for businesses across industry verticals. 

Using Aavenir ‘Built-on-NOW’ apps like Contractflow, Obligationflow, Invoiceflow, RFPflow, and Vendorflow, enterprises can maximize ServiceNow investments and capabilities to unlock productivity, seize competitive advantages, and strengthen the employee, supplier, and customer relationships.
Visit the website: aavenir.com

About Knowledge 2022

The Knowledge ‘Digital Experience’ 2022 provides a global networking platform to learn, connect, book demos, and get inspired by ServiceNow visionaries, industry experts, developers, customers, and partners. The event is a great platform to discover how ServiceNow can transform employee, customer, IT, or custom-built workflows within enterprises and accelerate digital transformation.
Visit the website: knowledge.servicenow.com

About ServiceNow

ServiceNow (NYSE: NOW) is a cloud-based platform that delivers the ‘future of work’ with digital workflows, creates great experiences, and unlocks enterprise productivity. ServiceNow, the ServiceNow logo, Now, Now platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/ or other countries.
Visit the website: servicenow.com

Media Contact

Marketing & Communications Team, Aavenir

Phone: +1-408-554-2656

Email: [email protected] 

3 Ways AI can optimize vendor invoice processing

From Ok Google, Alexa to chatbots, Artificial Intelligence (AI) is simplifying our lives, making everything smarter, better, and quicker. But, has AI disrupted your accounts payable processes? Yes, definitely !! Automated Invoice processing using AI is a very fascinating area in the accounts payable process with significant benefits. This is because invoice processing automation would free up back-office finance/procurement teams to focus on higher value-added tasks. Let’s understand how artificial intelligence can help automate invoice processing for your vendors on the ServiceNow platform as well as how AI-enabled cognitive invoice data extraction can transform Accounts payable processes for your organization.


Current Challenges in Invoice Processing

Multiple invoice data points leading to errors: Large organizations receive invoices from multiple suppliers through multiple channels as structured XML documents from Electronic Data Interchange (EDI), PDFs, and image files via email, and increasingly rarely as hard copy documents. It takes a lot of time and manual effort to have all these different types of invoices into the unified system. The error-prone data entry happening at the start of the invoice processing workflow can further lead to possible mistakes such as paying the same invoice twice, paying incorrect amounts, duplication of invoices, etc.

Data mismatch: The accounts payable team has to perform two-way or three-way invoice data matching with a purchase order (PO), goods received note (GRN), and contracts data using “stare and compare”. Now imagine when the same action is repeated hundreds of times per day, how much your team wastes time and money. Also, even the most careful human eye cannot guarantee accuracy, as the team might miss dates, values, or formulas that can ultimately slow down the entire department, lead to overpayments and expose the organization to a variety of risks. 

Cost per invoice processing: The ongoing invoice processing process is largely manual with various costs involved like: manual hours, paper, postage, and others putting the real price of manual invoice processing between $12 and $30 per invoice. Apart from this, there are also other hidden costs, like missed early payment discounts, late fees, and accounting errors.

Types of Invoice Data Capture Solutions

Template-based invoice OCR (Optical Character Recognition) software: OCR-based invoice data capture solution helps you convert images into text that the accounts team can work with. However, OCR alone is not capable of processing invoices on its own. AP team needs to feed invoice templates and rules for every new invoice type your company receives.

AI-enabled cognitive invoice capture software:  Invoice capture solutions capture key-value pairs and tables which are required to auto process invoices and it mimics the human mind when detecting and capturing document data. It then gives human operators intuitive assistance, enabling them to validate and correct captured data in seconds. This solution can be deployed on the cloud, ensuring best-in-class security and scalability, as well as full 24/7 access from any device, giving greater operational efficiency to global accounts payable teams.

3 ways of AI-enabled Automated invoice processing | AI invoice automation
3 ways of AI-enabled Automated invoice processing | AI invoice automation

AI-enabled Cognitive Invoice Processing in Action

AI can automate the invoice capture and processing using the following steps :

  1. Extract key-values (e.g. bank account, ordered item)from the hard copy or image invoice. If the extraction process does not achieve the required confidence-level in the results, it is sent to employees for a manual check.
  2. Cross-check the invoice information with   PO, GRNs, and contract data using 2-way/3-way validation.
  3. Automatically inserts invoice information into the unified system and classifies the invoices by the cost centers,   business units or product categories. 
  4. Automated approvals using advanced workflow conditions to settle the invoice.

Benefits of AI-powered Automated Invoice Processing

AI-enabled invoice data capture on ServiceNow

Many enterprises have started their digital transformation journey using the ServiceNow platform,   which offers out-of-the-box solutions to digitize many enterprise processes. For invoice processing, your organization can leverage   Invoiceflow which provides a unique zero-touch invoice processing solution covering intelligent invoice data extraction,   AI-based 2-way/3-way invoice validation with flexible invoice processing workflows.

Aavenir’s Invoiceflow delivers faster invoice processing with fewer touchpoints, fewer errors, and more early payment discounts, thus improving the vendor invoice processing. Get your free trial of Invoiceflow accounts payable automation from the ServiceNow App Store

What’s your thought?

How to Automate Sourcing and Procurement Workflow using RFPflow on ServiceNow?

For creating and managing RFPs, sourcing, and procurement managers are choosing the traditional approach of working closely with business stakeholders, suppliers and collaborating over emails, excel sheets, and word files. The inboxes of procurement managers are cluttered with unread emails from all suppliers and RFP stakeholders resulting in a lack of collaboration with delayed responses. All they need is to streamline the end-to-end ServiceNow procurement workflow!

Is there a better way to change the traditional procurement operations for faster RFx-to-award cycle time and effective supplier evaluation?

In this blog, we will look at how to implement successful RFP operations with spend visibility on the ServiceNow platform with Aavenir RFPflow. Over the past decade, e-procurement has revolutionized the strategic sourcing operations where RFPs act as a major tactical benefit to procurement teams by sourcing the right product at the right price. With the digital transformation catalysts in place, RFPs are undergoing massive change, right from creating RFP questions to reviewing potential vendor responses, searching for the perfect supplier to help you streamline strategic sourcing.

In order to implement successful RFP operations, the sourcing teams try to collate all responses into a single repository and work on document management systems (share-points), plus they track all the procurement activities using Excel and set reminders to follow-up with stakeholders and suppliers. They do not have clear procurement evaluation criteria, creating havoc during the supplier evaluation phase.


Aavenir RFPflow: Complete Sourcing Solution to Extend ServiceNow Procurement Capabilities

Managing your RFPs on ServiceNow can streamline your strategic procurement processes and enable a Source-to-Contract suite within an organization. This will help to improve integration, faster RFx-to-award cycle time, and achieve budgeted savings.

Centralized Full-text Searchable Document Repository: Using ServiceNow, the procurement team can prepare a document repository of legacy RFPs and question libraries. The Google-like search functionality in ServiceNow provides instant access to legacy RFPs and sectional supplier questions.

Enterprise Integrations: ServiceNow offers an integration hub to help you address business problems faster by integrating valuable enterprise apps, tools, and resources from inside and outside the enterprise. For example, the integration platform is powerful enough to extracts all changes from an email client or Microsoft Office and creates an audit trail for your RFP management process. This audit trail will ensure that procurement teams are compliant with the regulatory system without major headaches.

Improves Employee Productivity: With service management software like ServiceNow, employees do not spend valuable time waiting for approvals and responses. Instead, ServiceNow understands and automates routine workflow tasks to notify the correct personnel and sometimes even fix the simple problems before they can create delays. Through workflow automation, ServiceNow can negate wait times and interruptions. Moreover, the user interface is so simple that the Procurement team and suppliers do not have to be re-trained with the software.

Enterprise-grade Security: Every year ServiceNow is rigorously audited by independent third-party companies and government bodies to prove that we comply with various global and regional standards. ServiceNow ensures that the data is secure at all times as per different standards across the industries and geographies. The applications built on ServiceNow also automatically adhere to one of the broadest portfolios of industry standards and comply with new digital privacy and safety mandates as they evolve.

Paving the way for future - ServiceNow Procurement

So we’ve understood the benefits of using ServiceNow, but how can I achieve effective procurement operations? Answer – Adding RFPflow on the ServiceNow platform.

Aavenir RFPflow is built on an innovative ServiceNow platform that also offers and tight integration with a full Aavenir Source-to-Pay (S2P) suite to standardize source-to-contract and procure-to-pay processes across teams and business units. Using Aavenir RFPflow together with the Aavenir Source-to-Pay suite eliminates the strategic sourcing gaps caused by stand-alone procurement and procurement applications such as lack of visibility, redundant data entries, and data inconsistencies.

Get started with the Aavenir RFPflow that caters to Source-to-Pay (S2P) domain on the NOW platform.

Find Aavenir RFPflowAavenir Contractflow, and Aavenir Invoiceflow available ready-to-use on the ServiceNow Store.