CASE STUDY

Reece Streamlined Contract Storage and Approvals with Aavenir

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About Reece

Listed on the Australian Securities Exchange (ASX: REH), Reece Group operates Australia’s largest plumbing and bathroom supplies business for more than 100 years. All plumbing, bathroom, and HVAC-R products are sourced both locally and internationally from over 600+ locations across Australia and New Zealand. The group distributes plumbing, waterworks, and HVAC-R products to residential, commercial, and infrastructure customers through 800 branches in Australia, New Zealand, and the United States.

Reece's Challenges

Reece handles a variety of contracts including procurement, sales, and other commercial contracts. Most of Recee’s contracts are 3rd party paper contracts. As a result, contracts were increasingly hard to manage and they had to spend significant time reviewing the contractual terms and amendments.

With the increasing contract volume, Recee’s team started facing difficulty in accessing contracts as there was no systematic way of storing them. Contract managers had to spend a great effort in monitoring contract status, so they needed a solution that can provide complete visibility into the contract and their lifecycle stage.

CUSTOMER
Reece Group
REGION
Australia & New Zealand
INDUSTRY
Retail
EMPLOYEES
7,800 employees
It’s difficult to manage the process of contracts when it is a manual one and you have a huge variety of contracts, in a variety of different formats. Our contracts vary depending on the many different types of contract (considering procurement or customer, product,  business unit, and other factors), so we needed a solution that was flexible, efficient, and collaborative”

Alison Prior

Procurement Contract Manager at Reece

Aavenir Contract Management Solution for Retail

Reece utilized the ServiceNow Platform for a number of tasks. When Recee’s team found Aavenir Contractflow, an enterprise-class contract lifecycle management (CLM) solution readily available from the ServiceNow App store, the immediate reaction was a positive one as Reece was already familiar with Service Now and it would make the process a lot easier to integrate. Alison and her team were  thrilled with the quick realization of outcomes:

Centralized Contract Storage:

Reece could consolidate all contracts including 3-rd party paper contracts under a single, global, centralized repository on the Now Platform.

Flexible Workflow:

Aavenir Contractflow offered the most flexible workflow engine that can adapt to their needs and future requirements as well. They could quickly upload 3rd party contracts and drive them through the entire process of review, approvals, signatures, and managing renewals/terminations on a unified platform, thereby reducing contract turnaround time.

Contract Analytics Dashboard

Aavenir Contractflow dashboard provides complete visibility of enterprise-wide contractual processes. They can monitor in real-time – all contracts with pending approvals, pending signatures, upcoming renewals/terminations, expired contracts, etc., and take immediate actions.

PRODUCT
Aavenir Contractflow
INTEGRATIONS
ServiceNow Vendor Management
DocuSign
Salesforce (In Future)
By implementing Aavenir, Reece was able to standardize contract workflow that was formal and robust, but still flexible and user-friendly. We wanted a faster contract turnaround time, and Aavenir didn’t disappoint. I would absolutely recommend Aavenir for all ServiceNow Customers.
Alison Prior
Procurement Contract Manager at Reece

Results

Reece wanted to make sure contracts were managed and trackable as part of a process robust enough to handle rapid growth. Taking out the manual steps in the process enables the process to be  as frictionless and quick as possible, especially as the contract managers are interacting with both legal and non-legal people throughout the process.. Another great benefit of the digital setup is vendors can e-sign contracts from anywhere anytime.  

Future Roadmap

Reece wants to leverage AI features of Aavenir Contractflow to understand the commonly used clauses (or most negotiated) and create a clause library from that (or something to that effect) Reece would like to integrate with Salesforce so that they can import all customer data from Salesforce and eventually save the signed contract (with metadata) in Salesforce.

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Faster Contract Approvals
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Time saved in Contract Tracking

Single Source of Truth

Important Disclaimer: “These hypothetical results are meant to provide an idea of improvement in the Firm’s process and methodology only. An individual’s experience may vary based on his or her individual circumstances. 

Aavenir Contractflow

Learn how Reece establishes an enterprise‑grade contract management experience for a variety of contracts across the globe

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