Matthew, a ServiceNow champion at JHU, discovered Aavenir, a certiﬁed CLM solution built natively on ServiceNow. Aavenir’s clear domain expertise and solution features are nicely aligned to JHU’s overall source-to-pay strategy. Hence, despite covid situation causing delays in budget allocation, JHU implemented Contractﬂow on their existing ServiceNow and here is what they achieved:
Centralized contract processing on ServiceNow:
Using Contractﬂow, JHU can handle 30+ different types of contracts (e.g. Master Agreements, NDAs, supplier contracts, research contracts, IT MSA, etc.). Within a few days, they could set up a clause library and 20-50 contract templates to enable self-service contracting on ServiceNow.
Artiﬁcial intelligence for 3rd party contracts:
JHU was pretty excited about the AI capabilities of Contractﬂow to automatically capture useful metadata from 3rd party contracts. The smart suggestion feature enhances self-service contracting and ensures that contract language comply with university policies and procedures, as well as applicable federal and state laws.
Frictionless contract approval workﬂow:
Aavenir’s easy to use workﬂow interface enhanced collaboration between internal stakeholders and vendors while creating, reviewing, negotiating, and signing contracts. A rule-based customizable workﬂow orchestration and Microsoft-word based redlining helped JHU to minimize time spent in emails and managing contract versions.
Using dashboard and reports, JHU can track deliverables, monitor KPIs of contract processes, identify contracts in approval or sent for signing. It takes seconds to access contract information using google-like search or ﬁlter contracts by type.